Role overview:

Repair Technician
Newark Distribution Centre (LM0012) - Long Hollow Way, Newark, Notts, NG24 2NH
Permanent 
Full Time
Grade 2
Shift- 4 days on 4 days off - A1 
Salary- 26,500

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Carrying out in depth testing of products to assess the standard or repairs through the workshop, whilst remaining impartial and objective at all times. Working to the very highest standards, you’ll have a key role in reducing repeats, analysing data to identify areas of improvement whilst ensuring the customer is at the heart of the business.

Role overview:

As part of this role, you’ll be responsible for: 

 
•    Perform functional tests of products ensuring that warranty guidelines are adhered to.
•    Perform in depth analysis of mechanical/electrical and cosmetic damage and repair.
•    Deliver a world class customer service through customer repairs and quality control.
•    Supporting colleagues and other departments/ functions/ repair categories within    repairs as and when required
•    Working as part of a team, sharing knowledge and experience to develop own skills and techniques through effective communication with colleagues at all levels.
•    Helping to achieve own and department’s set targets for productivity and quality of work within each functional area to deadlines, including issue resolution and repeat reduction
•    Creating a safe working environment, adhering to health and safety policies
•    To be process driven with a view to continuous improvement.

 
You will need:
 
•    To be competent in the use of diagnostics and test equipment to an expert standard.
•    Excellent awareness of Health & Safety and Electrical Safety.
•    The ability to analyse data, identifying patterns that could help improvement in customer satisfaction i.e. repeats/NPS.
•    To show a high level of personal impact and influence always, demonstrating focus on the customer.
•    Excellent ability to work as a team.
•    To be able to share knowledge with an aim to drive the best results for our colleagues and customers.
•    It would be great if you also had knowledge of brown goods repair process and basic experience in repairs. 

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
 
•    Performance related bonus
•    Product discounts on the latest tech
•    A range of wellbeing initiative

Why join us:

 Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
 
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 
 
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
 
After application you'll be sent a short online test to complete.  If successful, you'll be invited to attend an assessment event at our Newark Repair Centre.