Regional Managers are responsible for a store portfolio (usually c.20 stores but varying by region) – their focus is translating national strategy into local level success and developing General Managers to be their best.

General Managers are accountable for the overall performance of one store – inspiring Sales Managers, Operations Managers and the whole team, owning the store strategy and leading on creating a great customer experience.

• Senior Managers
  Senior Sales Managers exist within our largest stores, working closely with the General Manager in driving the stores vision. From developing the team to analysing metrics to shaping long term store strategy, there are many ways to make an impact.
• Sales Managers
  Sales Managers are on the front-line, in store – coaching, inspiring and developing colleagues to make the magic happen for our customers, all while driving towards ambitious commercial targets.
• Operational Excellence Managers
  Operational Excellence Managers lead the team taking care of the detail of tech retail – store presentation, cash and stock control and all things compliance. But it’s not just about leading a department, it’s influencing across the store to put the customer first.
• Customer Experience Managers
  Customer Experience Managers coach and influence the store team to ensure shopping feels smooth and easy for the customer – there’s close collaboration with our Contact Centre operation to ensure a seamless online, phone and in-store experience.
• Business Customer Managers
  Business Customer Managers drive the team that add value and build trusted relationships with our business customers – encouraging them to meet the highest standards and exceed expectations.