Role overview:

Senior Process Analyst
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 4

 
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

You will be leading the definition, analysis and optimisation of core end-to-end processes across Currys’ B2B Right First Time programme; working collaboratively with business, technology and 3rd party stakeholders to identify pain points, drive process improvement and unlock automation opportunities through AI and intelligent tooling.

Role overview:

• Define and document core end-to-end B2B processes within the Right First Time programme, establishing clear process ownership, scope and performance baselines
• Conduct structured pain point analysis across B2B processes; using data, stakeholder interviews and process observation to identify root causes/ impacts
• Design optimised future-state processes using best practice process design techniques; ensuring changes are pragmatic, measurable and deliverable
• Identify and assess automation opportunities across B2B processes; working with the central AI team to evaluate feasibility, prioritise opportunities and define requirements for AI-enabled solutions
• Engage and manage stakeholders across B2B and our wider business; facilitating workshops to co-design processes, validate pain points and build buy-in for change
• Support the definition and maintenance of a process improvement roadmap for the B2B Right First Time programme; tracking progress against agreed milestones and benefits targets
• Translate optimised process designs into clear, structured requirements for technology and delivery teams; ensuring traceability from process pain point through to implemented solution
• Measure and report on the impact of process changes; defining KPIs and success metrics that demonstrate tangible improvements in B2B Right First Time performance
• Support business readiness and change management activities associated with process redesign; ensuring colleagues are equipped to operate within new processes and ways of working
• Actively contribute to the Process Centre of Excellence; championing process design best practice, sharing learnings across the BA community and supporting the development of process frameworks and standards

Required Skills & Experience:

• Proven experience of working on a large-scale, end-to-end process initiative within a complex organisation; with a track record of delivering measurable process improvement outcomes
• Strong knowledge of process design best practices and methodologies; including BPMN, Lean and/ or Six Sigma principles
• Experience of identifying and scoping automation opportunities; including an understanding of AI-enabled process automation and the ability to assess feasibility and business value of potential solutions
• Skilled in as-is process discovery and to-be process design; able to produce clear, high-quality process documentation that can be understood by both business and technical audiences
• Experienced in facilitating process workshops and collaborative design sessions with cross-functional stakeholders; able to drive alignment and consensus across diverse groups
• Ability to define and track process KPIs and benefit metrics; comfortable using data to demonstrate the impact of process change and prioritise further improvement opportunities
• Excellent verbal and written communication skills; able to present complex process analysis and recommendations clearly to senior stakeholders and translate insight into actionable outcomes
• Experience of B2B or retail operations desirable
• Comfortable operating across both waterfall and agile delivery environments; with the adaptability to apply process design thinking within different programme structures

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.