Senior Development Manager

Currys London Campus at Waterloo
Permanent
Full Time
Grade 5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Services team sits at the heart of Currys’ ambition to help everyone enjoy amazing technology. As a business, we have a commitment to grow services. We have huge growth plans for Services and our vision is help everyone have an opportunity to take a set of services that are relevant for their Tech, at all stages of its lifecycle. Our ethos as a team is to take our Services business from being transaction focused to building customer lifetime solutions & relationships by focusing on 3 key levers;

• Developing a bigger & better value range of services, with features customers want & love
• Creating an easier customer journey, which is seamless & intuitive in all channels
• Enabling growth at a lower cost by creating efficiencies through getting it right first time

The purpose of the development team is to identify & deliver key initiatives to grow the Services E2E business.

As a Senior Development Manager, you will take the lead in identifying, shaping, and developing new propositions that promote future growth within Services by utilising customer, colleague, competitor and commercial insights, you will identify and prioritise new opportunities. You will be responsible for constructing an innovation pipeline that is high in quality and driven by insights, ensuring initiatives are prioritised effectively and that all proposition development activities are aligned with the Services Growth Strategy. You will also deliver initiatives designed to support Services Growth, which could range from designing & launching new service propositions, enhancing our customer journeys, refining our operating model and designing processes to create cost efficiencies.

This role presents an excellent opportunity for individuals seeking to channel their creativity into designing and delivering customer focused propositions, that drive commercial results. The role is ideally suited to those who are creative and innovative, possess great programme management skills, is highly collaborative, and can cultivate strong cross-functional relationships to ensure the successful delivery of new initiatives. You will join a dedicated, hard-working team, bring high levels of energy, drive and commitment to deliver tangible results and measurable outcomes.

Key Responsibilities:

• Lead the identification, shaping and development of new propositions that drive future Service growth
• Build and maintain a high quality, insight driven innovation pipeline, ensuring effective prioritisation of initiatives and alignment with the Services Growth Strategy
• Leverage various data sources (including briefing customer insights, competitor insight, colleague insight, commercial data & future trends) to identify new initiatives, scope & size initiatives to drive future growth. You will make recommendations on those initiatives, based on opportunities, cost and complexity to delivery, and provide justification for further investment
• Ensure all proposition concepts are in line with our strategic objectives, and work with the Senior Leadership team to provide recommendations on the priority of these initiatives and delivery approach
• You will support the Services range review, ensuring that we can offer customers a range of services that are relevant for their tech, at all stages of its lifecycle. You’ll identify opportunities to expand into different channels. You will work with the wider Service team, including the SLT, and collaborate with people across the business to generate ideas for how to develop our Services
• Lead the design of new propositions within your category or of your specific initiatives including: conducting high level proposition feasibility and appeal, define product/proposition/initiative feature and price strategy and secure sign off from key stakeholders
• Oversee the delivery of new initiatives, acting as the primary contact at a programme and project level responsible for the co-ordination of all proposition development activities, bringing together business teams and channels
• Lead the business readiness & launch of new initiatives: collaborating with the other functions within Currys, (including but not limited to Commercial, Marketing, Stores, Online, SC&SO) and support with development and delivery of the customer journeys, training, marketing, and merchandising
• Work closely with our stakeholders, including the technology team, to effectively monitor delivery progress, risks and issues, and identify suitable resolutions and escalations. Ensure key stakeholders, including the SLT are kept up to date on the progress of Services development. Monitor the success of proposition, and agree implementation and handover approach

Required Skills & Experience:

• Creative, but analytical and enjoy thinking up new ideas & propositions for customers
• Customer focused - You put customers first, seek to understand what works for them and champion them in your decision making to develop propositions they love
• Highly collaborative in approach, able to build strong cross functional relationships
• The ability to tell a complex story in a simple way with clear recommendations
• Resilient and able to focus when faced with complex, ambiguous, or changing priorities
• Good planning, organizational & multitasking skills
• Good PowerPoint, excel & Word skills

Desirable

• Experience analysing customer, colleague & commercial data to identify growth opportunities
• Experience developing and launching new products, propositions or categories
• Experience of creating business cases or commercial plans
• Experience in leading and delivering large scale projects with multiple stakeholders
• Experience in a change management role, leading and implementing change management initiatives
• Experience working in commercial services – Ie Installation, delivery, Insurance, Warranty, Repairs

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
 

• 25 days of annual leave (plus bank holiday entitlement)
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Access to Champion Health (Wellbeing App)
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.