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Vacancy ID:  48214

Intelligence Analyst - eCommerce

 

Intelligence Analyst
London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 3

 

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

 

As an Intelligent Analyst for eCommerce, you will support profit protection across the Currys estate in the UK and Ireland. Your focus will be on mitigating fraud, loss, and courier-related issues within the online business. You will deliver actionable intelligence, lead audits, and provide recommendations to improve profitability across eCommerce and non-stock holding cost centres.

 

Role overview:

 

As part of this role, you'll be responsible for:

 

 

  • Delivering intelligence products and strategic assessments to inform eCommerce profit protection decisions.
  • Conducting monthly audits across eCommerce operations and non-stock holding cost centres, analysing results to identify drivers of loss and opportunities for improvement.
  • Leading analysis of returns fraud and courier loss, visiting warehouses as needed, and ensuring controls are proportionate, effective, and operationally practical.
  • Working closely with Fraud Operations, Supply Chain, and B2B eCommerce teams to recommend continuous improvements and mitigate financial losses.
  • Supporting civil recovery cases and conducting key control processes, including DPA requests related to eCommerce transactions.
  • Promoting and supporting the use of Auror for fraud monitoring and reporting across the online business.
  • Collaborating with leadership to drive actionable insights, enhance audit effectiveness, and strengthen profit protection measures.

 

 

 

You will need:

 

 

  • Strong analytical skills with experience in data analysis, problem solving, and providing actionable solutions.
  • Experience with data visualisation tools such as Power BI.
  • Accuracy, logical reasoning, and lateral thinking to address complex loss and fraud challenges.
  • Strong commercial acumen and the ability to balance risk with business priorities.
  • Excellent communication skills, able to build relationships and influence stakeholders at all levels.
  • Experience in fraud, intelligence, or investigations preferred but not essential.

 

 

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts. 

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

 

#LI-Hybrid

 

 

Why join us:

 

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

 

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.

 

Apply now »