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Vacancy ID:  48002

Development Manager


Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

 

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Services team sits at the heart of Currys’ ambition to help everyone enjoy amazing technology. As a business we have a commitment to grow services. We have huge growth plans for Services and our vision is help everyone have an opportunity to take a set of services that are relevant for their Tech, at all stages of its lifecycle. Our ethos as a team is to take our Services business from being transaction focused to building customer lifetime solutions & relationships by focusing on 3 key levers;

  • Developing a bigger & better value range of services, with features customers want & love
  • Creating an easier customer journey, which is seamless & intuitive in all channels
  • Enabling growth at a lower cost by creating efficiencies through getting it right first time


The purpose of the development team is to identify & deliver key initiatives to grow the Services E2E business. As a Development Manager, you will use customer, colleague, competitor & commercial insights to deliver initiatives to drive services growth. These initiatives could range from designing & launching new service propositions, developing and improving our customer journeys, or working on improving our operating model and designing processes to create cost efficiencies.

This is a fantastic opportunity someone who is looking for a role that allows them to unleash their creativity to design & deliver customer focused propositions, that drive commercial results. The role is ideal for someone who has great project management skills, is highly collaborative, and can build strong cross-functional relationships to enable successful delivery of new initiatives. You will be part of a hard-working team, have high levels of energy, drive and commitment to deliver tangible results.

Key Responsibilities:

  • Support the delivery of the Services growth strategy & development roadmap
  • Leverage various data sources (including briefing customer insights, competitor insight, colleague insight, commercial data & future trends) to scope & size initiatives to drive future growth. You will support the team in making recommendations on those initiatives, based on opportunities, cost and complexity to delivery, and provide justification for further investment
  • Support the design of new propositions of your specifically owned initiatives including: conducting high level proposition feasibility and appeal, define product/proposition/initiative feature and price strategy and secure sign off from key stakeholders
  • Support the delivery of new initiatives. You will be the key point of contact at project level responsible for the co-ordination of all proposition development activities, bringing together business teams and channels
  • Support the business readiness & launch of new initiatives: collaborating with the other functions within Currys, (including but not limited to Commercial, Marketing, Stores, Online, SC&SO) and support with development and delivery of the customer journeys, training, marketing, and merchandising
  • Work closely with our stakeholders, including the technology team, to effectively monitor delivery progress, risks and issues, and identify suitable resolutions and escalations. Ensure key stakeholders, including the SLT are kept up to date on the progress of Services development. Monitor the success of proposition, and agree implementation and handover approach


Required Skills & Experience:

  • You are customer focused - You put customers first, seek to understand what works for them and champion them in your decision making to develop propositions they love
  • You are highly collaborative in approach, able to build strong cross functional relationships
  • Resilient and able to focus when faced with complex, ambiguous, or changing priorities
  • You’ll have good planning, organizational & multitasking skills
  • Good PowerPoint, excel & Word skills


Desirable:

  • Experience developing and launching new products, propositions or categories
  • Experience of creating business cases or commercial plans
  • Experience in a change management role, leading and implementing change management initiatives

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
 

  • 25 days of annual leave (plus bank holiday entitlement)
  • Private Medical Insurance
  • Life Assurance
  • Fantastic colleague discounts on Tech with Currys and iD Mobile
  • Access to Champion Health (Wellbeing App)
  • Hybrid working (with an expectation to meet in person 2-4 times per month)


Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

 

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.

 

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