Role overview:

Web Sales Team Leader

Hybrid working model - Currys Head Office – Omni Centre – Santry, Dublin

Currys, Dublin Support Centre - Omni Park
Permanent
Full Time
Grade 3

Salary up to €38,000 depending on experience plus benefits.

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Our Web Operations Team Leader is responsible for ensuring a first class experience for our customers from when they place their order online to delivery and after care support. Our Team Leader plays a central role in running our web stores. So, in our KPI-driven environment, you’ll get to put your business acumen and motivational skills to the test on a daily basis – to achieve amazing things and enhance your abilities every step of the way. 

Our Web Operations Team are responsible for ensuring our customers receive a first-class experience from when they place an order online to when they receive it and after care support.  
The key will be to create the kind of culture where people love what they do, are passionate about their customers, and always work together to do the right thing. This is an opportunity to join a fun, fast-paced, analytical and driven team who are contributing to the continued growth of our business.

Role overview:

As part of this role, you'll be responsible for:

• Team Supervision and management – play an integral role in the supervision and development of the Websales team, ensure productivity and accuracy of order processing is maintained. Support the Head of Ecommerce in the management and ensuring the continued strong performance of the team.
• Order Fulfilment - Owning and delivering an enriching experience for our customers and ensuring online orders are processed by the team inside SLA (Service level agreements). 
• Customer Service – Dealing with all general correspondence and telephone-based duties ensuring speedy resolution in line with SLAs. Ensuring colleagues are doing the right thing for our customers.  
• Ensuring the team are updating system records with customer updates, checking accuracy of daily activities and assisting with the day to day running of the Web Operations.
• Support with our web merchandising i.e. product updates and ensure any inaccuracies on our websites are reported and rectified immediately.  
• Work closely with the Ecommerce, Commercial, Merchandising, Logistics (Dublin CSC) teams and UK contact centre i.e. to share insights and support with reports.
• Working with Microsoft Excel sheets, processing online payments and verifying payments through our system.
• Contacting customers via phone or e-mail to ensure customers what delivery date suits or if a product is unavailable.
• Managing the team roster and ensuring colleagues are carrying out their roles in a satisfactory manner, managing performance where necessary in conjunction with HR function.

You will need:

• Experience Managing a team – preferably within a contact centre environment.
• Results orientated, reporting and analysis skills.
• Proven coaching skills – lead by example and be focused with a can-do positive attitude.
• Leaving Certificate.
• Attention to detail.
• Demonstrate a passion for customer service.
• Effective communication skills.
• Ability to work as part of a team.
• Competent in Microsoft Excel.
• Resilient and resourceful in nature, with advanced ability to adapt swiftly in a fast-moving environment.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.