Role overview:

Poole / Hybrid Working - / 6th Floor, Merck House, Seldown Lane,  Poole, Dorset, BH15 1TW
Currys Business, Poole (5323)
Permanent
Full Time
Grade 1
Hours - 40 per week. Monday-Friday 9am-6pm/8am-5pm
Salary - £23,920 per annum

At Currys we’re united by one passion: to help everyone enjoy amazing technology. 

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We have an opportunity to join the Specialist Business Centre in Poole as a Connections Advisor.  

As a Connections Advisor, you’ll work alongside experienced colleagues to ensure all telephony connection requests are completed accurately, while providing an industry leading customer experience.  

This is a fast-paced role, where you’ll need to work accurately and quickly to meet your team and individual targets. But don’t worry, as well as your initial training period, you’ll be joining an established team so there will be people that can offer help and support. 

Role overview:

As part of this role you’ll be responsible for: 
 

• Ensuring the completion and timeliness of all activities according to monthly schedule 
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
• Taking an active role in ensuring our partner’s and customer’s requests meet the criteria of the networks
• Taking individual responsibility for keeping up to date with all network changes and Currys promotions and propositions

 
You will need: 
 

• Experience of working to tight deadlines
• Attention to detail
• Strong administration skills
• Good working knowledge of Microsoft Office, specifically Excel
• Flexible approach to work

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 Public Holidays

Why join us:

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.