Role overview:
Telephone Sales Advisor (CSA)
Currys Loughborough Campus, LE11 5XH (Site Based)
Permanent
Full Time Mon – Thurs 9.30am – 6.30pm Fri 9.30am – 3.30pm
£23,920 + bonus paid 4 weekly (Uncapped Bonus)
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
As a telephone Sales Advisor within our outbound Customer Support Agreement team, you'll be speaking to customers regarding our Care & Repair extended warranty service. You’ll use your excellent communication skills to explain the benefits of our Care & Repair service whilst making sure the customer has all of the information available to make an informed decision.
Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.
Role overview:
As part of this role, you’ll be responsible for:
• Proactively contacting customers who have recently purchased a product from our website to discuss the extended warranty options available. (Care & Repair)
• Understanding and explaining the benefits of Care & Repair, making sure the customer is fully informed.
• Building relationships with customers to ensure we're converting a one-time customer into a customer for life.
• Working towards and aiming to exceed sales expectations.
• Putting the customer at the heart of everything you do.
You will need:
• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology
Why join us:
We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
• Discounts at our Currys stores and on our partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.