Role overview:

Head of Credit Profitability
London
Currys London Campus at Waterloo (LHO002)
Permanent
Full Time
Grade 6

 As a member of Credit’s Senior Leadership Team, you’ll actively manage our credit customer portfolio, to maximise Credit profitability for Currys

As the Credit P&L owner, you’ll obsess about the data, working forensically to unlock commercial value. You’ll design, deliver, and then operate levers such as e2e funnel conversion, underwriting enhancement, pricing, cut off and credit limit management, and developing an existing customer management capability.

You’ll also define, advocate for and drive delivery of improvements to our commercial model, ranging from conditional offers capability, through to improved supplier funding economics, or commercial terms with our banking partner. You’ll measure your success through growing total profit from Credit; both direct profit, and embedded profit 

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
 

Role overview:

You will:

• As Credit P&L owner, take full accountability for sustainable delivery of a material eight figure profit contribution to Currys group
• Run the design and delivery of improvements to the end-to-end credit application funnel, including working with banking partner to enhance credit underwriting, and decisioning toolkit
• Lead on first and re-use cut off strategies, and dynamic credit line management, to improve utilisation, control bad debt, and maximise profit
• Define strategy for promotional credit offers, including working with leading tech brands, to deliver rich offers to customers but still generate an economic return
• Design and deliver a segmented existing customer management strategy, growing line utilisation, to increase credit adoption and profitability
• Define, advocate for and drive delivery of improvements to our commercial model, ranging from conditional offers capability, through to improved supplier funding economics
• Partnering with finance, develop and operationalise ability to manage not just the direct income stream with our external partners, but the contribution incremental sales enabled by credit make to the end to end P&L
• Oversee all financial forecasting, modelling and budget processes for Credit
• Develop and coach direct and extended virtual team, ensuring Credit remains a great place to work

You will need:

• Experience of managing and optimising a regulated consumer credit P&L and credit portfolio, pulling multiple levers to maximise returns, is essential
• Strong personal values and conduct mindset, and understanding of regulatory constraints within which consumer credit operates, is essential
• Experience, strong domain knowledge, and ability to work at a detailed level on profit levers including risk based pricing, credit limit management, cut off optimisation, underwriting strategy, and existing customer management
• Track record of building exceptional relationships within a matrixed organisation, including with our banking partners, and use these to deliver improvements for Credit
• Ability to take complex lending concepts and communicate them simply, to audiences at all levels, from the board to frontline colleagues
• Creative thinker, with a track record of challenging status quo, and identifying new opportunities to unlock commercial value
• A proven leader, with the ability to motivate and secure buy in across a highly matrixed organisation, and to develop and coach a direct team to deliver outstanding results

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme 
• Private Medical Insurance
• Life Assurance
• Fantastic Colleague Discounts on Tech with Currys and iD Mobile
• Access to Champion Health (Wellbeing App)
• Hybrid Working (with an expectation to meet in person 2-4 times per month) 

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.