Role overview:
Operations Manager
Aylesbury
Aylesbury Customer Service Centre (LM0018)
Permanent
Full Time
Grade 4
Salary: £40,000 - £45,000 per annum
Shift Pattern: 5/7
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
We’re looking for a people orientated Operations Manager to lead, manage and develop the performance of our home delivery, warehouse and support teams at our Aylesbury site.
Working with the site leadership team, you’ll ensure the successful performance of our delivery network. Empowering and coaching your team, together you’ll make sure you and your colleagues are always striving to deliver the best service for our customers.
Role overview:
As part of this role, you’ll be responsible for:
• Operational management of the site, staffing and other resources across a seven-day a week operation over 24 hours
• Using data and performance analytics to provide the site with meaningful insights.
• Driving the performance of the delivery teams against KPIs and customer metrics.
• Making operational decisions to meet business and customer requirements.
• Leading and motivating teams, providing regular on the job feedback and mentoring to maximise performance.
• Identifying potential operational improvements to contribute to the development of supply chain operations.
• Implementing central initiatives to ensure delivery of new ways of working.
• Supporting the management of the site Operating licence.
• Working alongside our Stores to deliver a first class customer service experience
• Ensuring that all colleagues are adhering to Health and Safety and company policies.
You'll need:
• Excellent people and performance management skills with significant experience of managing teams in a fast-moving transport, warehouse or retail environment.
• Strong organisation and planning skills.
• To be an excellent communicator, negotiator and influencer.
• A customer focused approach.
• Strong data and analytical skills, using Microsoft Excel or similar.
It would be great if you had:
• Excellent knowledge/experience of transport and warehousing.
• Budgetary and cost management experience.
• Managers CPC
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
• Performance related bonus
• Competitive pension scheme
• Product discounts on the latest tech
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.